Auburn, other valley cities launch new non-emergency phone number

Auburn, Algona and Pacific residents will have a new number to call for non-emergency situations beginning Sept. 16. Citizens are now urged to call 253-288-2121 for circumstances that are non-emergent and do not require immediate assistance from police, fire or medics.

Examples of a non-emergency call may be – but not limited to – reporting a nuisance, such as a noise or parking complaint; reporting a non-emergency crime to report lost or stolen property; or vandalism (after the fact).

Using the non-emergency number will help reduce the number of non-emergency calls to 911 operators and ensure that calls are being handled in the most efficient manner possible.

Both 911 and the 253-288-2121 numbers will ring into the Valley Communications System, if an emergency is detected from a non-emergency call it will be routed to the correct operator for immediate response.

Examples of when to call 911 include: serious medical emergencies; any type of fire; any crime in progress; dangerous and/or life threatening situations; any suspicious activity; and any time a person fears for their safety or the safety of others.

Any person that is unsure if a situation is an emergency, is encouraged to call 911.

Other nearby cities are also deploying non-emergency numbers this fall. Numbers for surrounding cities that use the Valley Communications system are:

• Renton 425-235-2121

• Tukwila 206-241-2121

• Federal Way 253-835-2121

• Des Moines 206-878-2121

• Black Diamond 360-886-0022

Residents are encouraged to use 911 responsibly. Auburn citizens also have the option of filing many types of police reports on the City's website at

We encourage an open exchange of ideas on this story's topic, but we ask you to follow our guidelines for respecting community standards. Personal attacks, inappropriate language, and off-topic comments may be removed, and comment privileges revoked, per our Terms of Use. Please see our FAQ if you have questions or concerns about using Facebook to comment.